LATAM suffers ripple effect with flight delays and cancellations

RIO DE JANEIRO, BRAZIL – LATAM airlines has been affected by flight delays since last Friday, December 17, due to issues in the Guarulhos (SP) airport signaling system and health checks of incoming international travelers. According to the company, there was no overbooking – when more tickets are sold than capacity – but instead a “disruption in the operation.”

As a result of the ripple effect that extended over the weekend, LATAM began to relocate passengers to other flights, as well as dedicate staff at airports to guide customers impacted by cancellations and delays.

In a statement, the company said it is possible to reschedule flights or claim full refunds free of charge for scheduled domestic flights departing from, connecting to or bound for Guarulhos (SP) within 15 days of the original travel date.

There is no estimate of when the operation will be normalized and on Monday, December 20, no cancellations were expected, LATAM said. In any case, passengers are protected by rights established by the Brazilian National Civil Aviation Agency (ANAC) and that must be guaranteed even during logistical crises such as the current one – which include everything from meals to free accommodation.

This article was produced by The Rio Times’ automated newsroom system. How we use AI · Report an error