Confins International Airport in Belo Horizonte once again leads Brazil’s airport service quality rankings.
This marks its fourth consecutive year at the top. However, São Paulo’s Guarulhos and Viracopos rank lowest, as per the National Civil Aviation Agency (ANAC).
ANAC’s evaluation of 12 private airports uses the “Q Factor” from -7.5% to 2%. A 2% score is the best.
This method checks inspection queue times, terminal access, baggage claim speed, elevator availability, cleanliness, and dining value.
Poorly performing operators risk penalties like tariff reductions and fines, outlined in their contracts.
Since 2019, Confins has been the best according to ANAC, a success attributed to the CCR and Zurich Airport partnership.
Until 2021, it shared the lead with Rio’s Galeão but now outpaces even Curitiba’s airport.
The “Q Factor” applies to 12 private airports, as required by their contracts. With Natal’s Airport re-conceded in 2023, it exits the evaluation in 2024.
Guarulhos hit its lowest score since 2020, staying at the bottom for another year. Viracopos also scored low, coming in 11th.
Still, every airport ANAC reviewed in 2023 got positive marks.
This highlights the importance of maintaining high service standards and the impact of such rankings on airport operations and passenger experience.
This article was produced by The Rio Times’ automated AI newsroom. Editorial responsibility: Matthias Camenzind, Publisher and Editor-in-Chief. The Rio Times also runs Ask Rio Times, which answers from 100,000+ of our own articles, the daily Latin America Power Map, and prediction-market odds on elections and markets.. How we use AI · Report an error
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