Brazil is recognized as the second leader in digital government in the world

Brazil was recognized by the World Bank as the second country in the world with the highest maturity in digital government.

The assessment is the result of the GovTech Maturity Index 2022, an index released this Wednesday (11/16), which considers the current state of the digital transformation of the public service in 198 global economies.

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Brazil had the biggest advance among the evaluated nations, rising five positions in relation to the ranking released in 2021, moving from seventh to second place and becoming a leader in digital government in the West.

The country has been standing out worldwide in the provision of digital public services through the GOV.BR platform, which already has 140 million users – which is equivalent to 80% of the Brazilian population over 18 years of age.

GOV.BR allows access with a single password to thousands of digital services and facilitates the acquisition of information and the citizen’s relationship with the government.

Through GOV.BR, services with a strong economic and social impact began to be accessed by citizens in an easier, faster and more comfortable way.

Among them are the Digital Traffic and Work Cards, Salary Allowance, Vaccination Certificate, Unified Selection System (Sisu), National High School Exam (Enem) and Student Financing Fund (FIES), in addition to Amounts Receivable, of the Central Bank.

The use of a single login and password to access digital services is considered one of the great advances in the country.

“The World Bank study is very important for us to understand global trends in digital government and to demonstrate the global role that Brazil has taken on in this area”, highlights Leonardo Sultani, Special Secretary for Debureaucratization, Management and Digital Government at the Ministry of Economy.

“Such recognition is the result of the exquisite execution of a well-planned strategy, materialized on the GOV.BR platform, which placed the citizen at the center of government action, using technology to ensure the full exercise of their citizenship”, adds the secretary of Digital Government, Fernando Coelho Mitkiewicz.

“Digital transformation is invisible work, but it is the best and most efficient tool for economic and social transformation that any government can leave to its citizens.

Digital includes people in the economy, improves the business environment, and consequently improves democracy.

And because we believe that digital transformation is irreversible, we work hard to elevate Brazil to a great digital power”, pointed out the president of the Federal Data Processing Service (Serpro), Gileno Gujão Barreto. Serpro is the largest public technology company and acts as an arm of the government in the digital transformation.

The World Bank also identified as Brazil’s evolution in digital government the offer to the population of the pre-filled income tax return through the GOV.BR account; the greater engagement of citizens in the evaluation of services, with the creation of the feedback platform; encouraging the performance of Govtech startups in the country’s digital transformation; the creation of specific pages on GOV.BR with digital services for Social Security and Work and Employment; and advances in the interoperability of central government systems.

The ranking of the ten leaders in digital government in the world brings South Korea in first place, followed by Brazil, Saudi Arabia, United Arab Emirates, Estonia, France, India, Lithuania, Mongolia and Russia.

HOW IS THE ASSESSMENT DONE?

The World Bank’s GovTech Maturity Index 2022 assessed 198 global economies by averaging the scores of four components: Core Government Systems Index, Public Service Delivery Index, Citizen Engagement Index, and GovTech Enablers Index.

Brazil stood out in the group of nations with the highest levels of maturity. Altogether, the index uses 48 key indicators to measure these four areas of digital government.

The Central Government Systems Index measures aspects related to the systemic articulation of government, and the Public Service Provision Index evaluates online portals, electronic attendance services and electronic payment resources, among others.

The Citizen Engagement Index measures public participation, citizen feedback and open data portals. Finally, the GovTech Enablers Index considers strategy, institutions, regulations, digital skills and innovation programs.

The scores on each indicator range from 0 to 1 and, depending on the result compared to the global numbers, countries are classified into groups according to maturity: very high, high, medium and low. Brazil had its performance considered “very high” in the four components evaluated.

With information from gov.br

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