Pre-paid Cell Phones in 17 Brazilian States Must be Re-registered by Monday

RIO DE JANEIRO, BRAZIL – The measure is part of the National Telecommunications Agency’s (ANATEL) project for the development of the national register of users of prepaid cellular telecommunications services.

The requirement is applicable to residents of the states of Alagoas, Amazonas, Amapá, Bahia, Ceará, Espírito Santo, Maranhão, Piauí, Rio Grande do Norte, Pará, Paraíba, Pernambuco, Rio de Janeiro, Rio Grande do Sul, Roraima, Sergipe, and São Paulo. The remaining states and the Federal District have already completed this re-registration stage.

This is the last stage of the communication campaign to consumers with outdated registrations, performed by providers Algar, Claro, Oi, Sercomtel, Tim and Vivo, within the Pre-Paid Registration Project.

According to the regulatory agency, the goal of the initiative is to ensure an accurate and updated database, to avoid the occurrence of subscription frauds (numbers unduly associated to Registration of Individuals – CPFs) and thereby increase consumer safety.

Re-registration

Users of pre-paid packages will be prompted by operators through channels such as text messages, calls or pop-ups on websites. The procedure is applicable only to users with pending records.

Operators have also provided service channels to offer further information on re-registration, such as specific pages on websites and numbers.

Individuals who have their prepaid line blocked may update their registration data with their provider through the available service channels, such as call centers and consumer reserved area on the Internet.

The full name and address with the Zip Code number must be provided upon this contact. In the case of individuals, the CPF number and, for legal entities, the CNPJ (National Register of Legal Persons) must be provided. Additional information may also be requested to validate the registration.

In order to prevent fraud, users may confirm whether the re-registering request SMS received was in fact forwarded by the contracted service provider.

Source: Agência Brasil

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