Procon São Paulo wants to ban payment on delivery after fraud cases increase by 136%

RIO DE JANEIRO, BRAZIL – Procon-SP (Consumer Protection and Defense Program São Paulo) wants to ban payment on delivery. The attempt to change this comes after a 136% increase in complaints about scams used by food app providers, according to a statement sent to the press on Thursday (29).

This year, 341 complaints were registered against the delivery companies ifood, Rappi, and Uber Eats from January to July this year compared to 144 in the same period last year. “By July 2021, ifood had 123 complaints, Rappi 124 and Uber Eats 94,” Procon-SP said.

Users have complained that the amount charged to their card is more than the amount that should have been paid for the product and only notice the fraud after the delivery has been made. According to Procon-SP, the fraud amounts to R$1.3 million.

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This article was drafted with automated assistance and reviewed before publication. How we use AI · Report an error · Editorial responsibility: Matthias Camenzind, Editor-in-Chief