By Ben Tavener, Senior Contributing Reporter
RIO DE JANEIRO, BRAZIL – The number of complaints made by consumers about the quality of services they receive in Brazil has risen sharply over the past year, according to recent figures from the government's national consumer watchdog, Senacon (Secretaria Nacional do Consumidor, National Consumer Secretariat). Experts say this is partly due to increased expectations in Brazil’s booming, relatively wealthier middle class.
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