RIO DE JANEIRO, BRAZIL – ANATEL released the Satisfaction and Perceived Quality Survey of telecommunication services consumers for the year 2019, and the regional landline broadband providers led the ranking: Unifique, Copel, Brisanet, Sercomtel and Algar achieved better positions than major companies like Claro (NET), Vivo and Oi.
The grades range from 0 to 10, and were achieved through a survey conducted by ‘IBOPE Inteligência’. Respondents answered more than 20 questions by phone regarding the quality of services. All the results are available on ANATEL’s data platform. There, filtering grades by state is possible in order to determine the best operator in each region.
In the state of São Paulo, for instance, the operator with the best rating is Algar, followed by Vivo, TIM and Claro (NET). In Rio de Janeiro, Vivo leads the ranking, and TIM, Claro (NET) and Oi figure next.
General satisfaction
1st place Unifique (8.02)
2nd place Copel (7.97)
3rd place Brisanet (6.96)
4th place TIM (6.96)
5th place Algar (6,86)
7th place Claro/NET (6.81)
8th Place Vivo (6.78)
9th place Sercomtel (6.69)
10th place Oi (6.02)
11th place Sky (5.99)
12th place Hughes (5.66)
National average 6.63
Telephone Service
1st place Unifique (8.62)
2nd place Brisanet (7.99)
3rd place Sercomtel (7.63)
4th place Copel (7.61)
5th place Algar (7,07)
7th place Hughes (6.86)
8th Place Vivo (6.57)
9th place Sky (6.51)
10th place NET (6.17)
11th place Oi (6.07)
12th place TIM (5.33)
National average 6.28
Service Channels
1st place Unifique (8.70)
2nd place Copel (8.46)
3rd place Brisanet (8.44)
4th place Sercomtel (8.22)
5th place Algar (7,65)
7th place Hughes (7.44)
8th Place Vivo (7.40)
9th place Sky (7.15)
10th place Claro/NET (6.78)
11th place Oi (6.70)
12th place TIM (6.23)
National average 6.94
Solution Ability
1st place Unifique (8.11)
2nd place Brisanet (7.61)
3rd place Sercomtel (6.81)
4th place Copel (6.80)
5th place Algar (6,58)
7th Place Vivo (6.50)
8th place Claro/NET (6.24)
9th place Oi (5.85)
10th place Hughes (5.84)
11th place Sky (5.79)
12th place TIM (5.45)
National average 6.22
Billing
1st place Unifique (9.06)
2nd place Copel (8.97)
3rd place Brisanet (8.45)
4th place Sercomtel (7.88)
5th place Algar (7.37)
7th place Claro/NET (7.33)
8th Place Vivo (7.31)
9th place Hughes (7.19)
10th place TIM (7.11)
11th place Oi (6.70)
12th place Sky (6.26)
National average 7.20
Operation
1st place Copel (7.91)
2nd place Unifique (7.78)
3rd place Brisanet (7.48)
4th place TIM (7.17)
5th place Claro/NET (6.83)
7th place Algar (6.82)
8th Place Vivo (6.60)
9th place Sercomtel (6.42)
10th place Sky (5,80)
11th place Oi (5.78)
12th place Hughes (5.70)
National average 6.54
Offers and Contracts
1st place Unifique (8.60)
2nd place Copel (8.38)
3rd place Brisanet (7.93)
4th place Sercomtel (7.29)
5th place Algar (6,99)
7th Place Vivo (6.94)
8th place TIM (6.88)
9th place Claro/NET (6.77)
10th place Hughes (6.47)
11th place Sky (6.27)
12th place Oi (6.05)
National average 6.68
Repair and installation
1st place Unifique (8.34)
2nd place Brisanet (7.84)
3rd place Algar (7,55)
4th place Sercomtel (7.53)
5th Place Vivo (7.46)
7th place Claro/NET (7.25)
8th place Oi (6.91)
9th place Copel (6.65)
10th place Hughes (6.34)
11th place TIM (6.02)
12th place Sky (5.90)
National average 7.18