RIO DE JANEIRO, BRAZIL – Some people do not fit into that Christmas cheer mood. There are many reasons behind it: not having anyone to celebrate it with, the loss of a loved one, the end of a relationship or the fight against a physical or psychiatric illness, such as depression.
That is why many say they do not like Christmas – even though the date is not the problem, but rather the feeling of exclusion and loneliness. “Everything becomes more intense at this time,” says engineer Carlos Correia, 66, a spokesman and volunteer at the Center for the Appreciation of Life (CVV) for 27 years.
“Most people have families. But some people feel alone even though they are surrounded by relatives and friends,” he says. In addition, Carlos notes, it’s only natural to take stock of life during this time of the year. “Then, if the goals haven’t been achieved, there’s a feeling of failure.”
“We must also remember that many workers are laid off at the end of the year. The students suffer from pressure for grades or to pass the entrance exam”, he comments.
In December, the number of CVV demand increases 20 percent compared to other months, according to data released by the center.
In 2018, there were three million calls throughout the year – an average of 9,000 contacts per day, with peaks of 11,000. Currently, the center relies on 4,000 volunteers throughout the country.
These attendants undergo a selection process and are trained to listen and provide emotional support to those seeking help.
“Sometimes, a conversation or just talking about a certain subject, blowing off steam, is enough to bring great relief to those who feel anguished. It may be the first step for someone to seek psychological or psychiatric treatment if needed”, says Carlos.
Confidentiality and anonymity are also very important, says Carlos. “You may have a good friend, but you don’t feel comfortable talking to them about certain topics”.
For those wanting to help someone who is going through depression or another difficult time, Carlos offers some tips: “When starting a conversation, be welcoming, really listen, don’t stare at the cell phone while someone is talking, don’t minimize the suffering of others and don’t judge”.