RIO DE JANEIRO, BRAZIL – A survey released on Thursday, November 7th, by the Ministry of Infrastructure’s National Secretariat of Civil Aviation, shows that passenger satisfaction with airport infrastructure at the country’s 20 largest airports has increased.
Eighty-seven percent of all passengers traveling in Brazil use the terminals.
The survey, conducted between July and September, shows that the average score for airports was 4.42, against 4.36 of the previous survey, conducted between April and May.
According to the rating scale, a score of 1 means “very bad” and a score of 5 means “very good”. The secretariat reports that these results mean that the airports are rated “good” or “very good” for 91 percent of the 25,461 passengers interviewed.
Among the terminals that improved their overall assessment in relation to the third quarter of last year are Florianópolis, with a 9 percent increase; Belém, with 5.7 percent; and Fortaleza, with a 4.7 percent increase in the average score of users.
“The airports of Goiânia (1.7 percent), Brasília (1.5 percent), Vitória (1.3 percent), Maceió (one percent), Cuiabá (0.8 percent), Campinas (0.7 percent), Curitiba (0.7 percent), Manaus (0.5 percent), Porto Alegre (0.5 percent), Rio-Santos Dumont (0.4 percent) and São Paulo-Congonhas (0.1 percent) have also shown an improvement,” the secretariat reported.
The survey heard passengers on their experience in domestic and international flights, assessing several items of airport infrastructure, assistance, and services, in addition to procedures such as check-in, security inspection, and luggage handling.
The survey serves as a benchmark for airport administration. According to the secretariat, of the 38 indicators surveyed, 79 percent (30) scored an average higher than 4 (good), falling within the target set by the National Committee of Airport Authorities.
Source: Agência Brasil