RIO DE JANEIRO, BRAZIL – WhatsApp users have reported difficulties in sending photos, videos and audio on the popular messaging app this Sunday morning, January 19th.
On the mobile app (for both Android and iPhone), the picture constantly processes. The same problem occurs with WhatsApp Web and WhatsApp Desktop, both browser and PC versions. There is still a notification that “Your message was not sent”.
The DownDetector site, which specializes in recording digital platform failures, has already recorded thousands of complaints.
The graph indicates that the problems started at around 08:00 AM. Some users are still unable to send or receive messages, while others say that the system returned at around 09:40. Many tried to contact WhatsApp, but for now there are no official explanations as to why the crash occurred.
Another message is also displayed: “The image could not be downloaded. Try again. If the problem persists, try turning off Wi-Fi or VPN, or connect to another Wi-Fi network”.
WhatsApp belongs to Facebook and is the most used application in Brazil. There were 120 million users connected to the messaging system, according to a number released by the company in 2017. In the market, the total is expected to be even higher today.