Consumer Protection Agency Fines ENEL R$10 Million, Alleging Abusive Practices

The agency received over 21,000 complaints for abusive collection in the first week of July alone; ENEL says no errors in the collection process were detected.

RIO DE JANEIRO, BRAZIL - PROCON (Consumer Protection Agency) fined ENEL São Paulo, the public utility providing electrical power to the state, the amount of R$10.2 (US$2) million, claiming it provided poor service and violated the federal Consumer Protection Code.

According to the inspection agency, between July 1st and 7th alone, over 21,000 complaints were lodged against ENEL related to the collection of high amounts in electricity bills during the pandemic period.

In April, the company suspended the in-person reading of meters, to prevent contamination of its staff, offering two options for charging during the . . .

To read the full NEWS and much more, Subscribe to our Premium Membership Plan. Already Subscribed?